Vickie Pollock

Director of Studies

Our Director of Studies ensures that our students get to experience the highest level of teaching by the best teachers, using the most current teaching materials available.

With a love of getting up in front of a class to teach, or an insatiable need to think "outside the box" to make learning an informative and enjoyable experience for everyone, Vickie’s enthusiasm, and determination to make a difference are what drives her to make Pacific English Study stand out from the rest.

Joanna Gao

Chief Executive Officer / Co-Founder

Our immensely popular and hard-working CEO painstakingly oversees the enormous number of behind-the-scenes responsibilities that keep Pacific at the forefront of English language education.  Around the clock, Joanna coordinates between the different teams, and our wonderful agents, to make sure that Pacific English Study runs smoothly all day, every day.

Coupled with her enormous workload, is Joanna’s kind and caring nature which ensures everyone is catered for, and as a result, the school operates perfectly.  Watching Joanna’s ability to multi-task is amazing to watch and makes her a vital part of the Pacific team.

Erik Sorenson

General Manager

Erik, our General Manager, is a natural pro at juggling tasks with ease while still managing to keep the biggest smile on his face.

Erik enjoys taking a hands-on approach to building new classrooms and student areas, using his teaching, strategic, collaborative, and planning skills.

In his free time you will find him reading books and nurturing his mind while finding new stories, patterns and inspiration.

There is no challenge he can't overcome, he is truly one of a kind and we are lucky to have him!

Aya Matsumoto

Office Manager / Student Services

Aya’s wealth of knowledge of all things to do with student visa requirements, COE applications, and course costs is endless. She is constantly in close contact with students, and agents, to make sure that every student lives their Australian dream. What’s more, her personal connection to Japan puts her in a perfect position to be our advocate for all our Japanese students.

No one can ignore Aya’s vibrant and cheerful laugh and her willingness to go above and beyond in all aspects. We are so fortunate to have her as an integral part of our enrolment team.

Jess Lewis

Student Services

The room lights up when Jess enters because everyone is drawn to her enthusiastic, bubbly, and playful personality.  Her skills in aged care administration are perfectly complemented with her openness and warmth, especially when she helps our international students navigate through the new experiences they face during their time in Australia.  Besides her natural organisational skills, Jess eagerly contributes to our many monthly events, such as judging our famous Pacific English Study inhouse competitions or guiding our students to the top of the second tallest building in the southern hemisphere.  Jess is a born and bred Queenslander and has lived on the Gold Coast all her life.  Whenever she can, Jess loves to coach students on how to perfect an authentic Aussie accent, as well as how to use local vocabulary.

Jess has also enjoyed travelling to South America and Europe where she lived for three months in Mexico and a further six months in Italy.  Her overseas journeys gave her personal knowledge of the common challenges of learning the local language and cultural differences, navigating visa processes, and getting used to different foods.

Kyung Grigg

Agency Coordinator

Our Agency Coordinator, Kyung, is one of our wonderful Marketing Team members. She brings a lot of passion to the job, which combined with her previous background in the sector make her a very valuable source of expertise!

With a keen interest in different cultures, Kyung brings both exciting and methodical approaches to the team. You might find her walking along the Surfers Paradise beach if you keep an eye out on the weekends! Feel free to say hello!

Giovanna Cowling

Media Coordinator

A natural-born communicator, Giovanna is our creative mind and media master.

She is a bubbly Brazilian with a contagious laugh that brightens up any room!

Widely trained in Communications and Marketing, Giovanna has over eight years of onshore and offshore industry experience. Passionate and energetic, she is an international education expert!

Equipped with an incredible array of skills, Giovanna expresses her fast-paced ideas and creativity through self-developed processes that make real, significant impact in our Marketing team.

Besides her role with Pacific, Giovanna is a free-spirit adventurer, who loves painting and drawing. She is a devoted mum who enjoys exploring the great-outdoors with her family on her days off.

Dayana Acosta

Student Services / Activity Coordinator

Dayana is our incredibly talented Student Support Officer, and Pacific’s course specialist who effortlessly monitors all education resources and ensures response to education associate queries. Her role extends to managing a large portion of Pacific English Study’s marketing, which she delivers with a real passion and enthusiasm, especially in the Spanish field.

Dayana proves daily that nothing is too much trouble for her with her kind and determined work ethic. Her endless abilities and sedulous personality make her a vital asset to our school.

Jade Gahleitner

Student Liaison Officer

Her name aptly depicts our delightfully warm, and caring Student Liaison Officer, Jade.  Moving to the other side of the world is always an exciting and often stressful experience, but when our students step off the plane and into our school, Jade is there to cushion their landing.  Jade warmly welcomes our new students, and then personally shows them around their new home away from home during Orientation Day.

Jade is perfectly equipped to give individualised help with finding employment, preparing resumes, as well as ensuring our students have the appropriate support with financial matters, and most importantly, their mental health.

Jessie-Claire Smith

Student Services

Jessie is part of our amazing Student Services team, she is a resourceful and adventurous Aussie from Brisbane.

Jessie loves traveling and has a passion for skydiving, so feel free to talk to her for some adventurous recommendations on the Gold Coast.

Jessie is always quick on her feet and can overcome any obstacle thrown her way. She is a valuable asset to our team and provides excellent support to our students throughout their course.

When she's not at work, Jessie also loves to relax on the beach. She is very determined and always ready with a witty remark to brighten up your day.

Eri Temple

Evening Student Services

Eri is part of our lovely Student Services Evening team. She is originally from Japan and has been living on the Gold Coast for many years now.

Eri is a problem-solver extraordinaire and is always happy to help students with any challenges they may face. She has a great sense of humour, and we all love her ability to lighten the mood with her bubbly spirit.

Jade Rivero Forni

Student Services

Jade is an enthusiastic member of our Student Services team with a passion for helping students feel at home in their new environment. Her contagious energy and positive attitude can lift anyone's spirits and make them feel welcome.

Apart from providing students with information about classes and helping them settle in, Jade is a talented drummer and loves playing music in her spare time. She's also an avid camper and surfer, and always eager to share tips on how to catch the perfect wave or set up the perfect campsite.

Jade is a language enthusiast, and has a gift for picking up new languages. She can often be found practicing her language skills and sharing her love for different cultures with students. With her adventurous spirit and love for the great outdoors, Jade is always on the lookout for the next spot to explore.

Gaby Klinnert

Student Services Administrator

Meet Gaby, one of our talented administrative staff members. Gaby is a lover of art, especially sculptures, and enjoys visiting galleries and exhibitions in her spare time. Her appreciation for beauty is reflected in her work, as she takes pride in ensuring our campus is always presented in the best possible light.

In addition to her artistic flair, Gaby has a passion for healthy eating and is always happy to share her tips and recipes with colleagues. Her positive attitude and dedication to wellness serve as an inspiration to all those around her.

When it comes to her role at the school, Gaby is a true master of procedures. Her attention to detail and expertise in navigating administrative tasks ensures that everything runs smoothly and efficiently.

Teaviu Tepava

Student Services

Teaviu, our delightful Tahitian addition to the team, brings a touch of French flair to our Student Services department. Fluent in French, he is ready to assist students who require language support with a charming accent.

With a passion for sports, Teaviu not only excels at his work but also has a great eye for spotting opportunities to infuse fun into the learning experience. Feel free to strike up a conversation with him for sports recommendations or just a nice chat.

Teaviu's warm and friendly nature, coupled with his determination, makes him an invaluable asset to our team. His enthusiasm is sure to add a dash of joy to your day.