Our Professional Team

Our immensely popular and hard-working CEO painstakingly oversees the enormous number of behind-the-scenes responsibilities that keep Pacific at the forefront of English language education.  Around the clock, Joanna coordinates between the different teams, and our wonderful agents, to make sure that Pacific English Study runs smoothly all day, every day. Coupled with her enormous workload, is Joanna’s kind and caring nature which ensures everyone is catered for, and as a result, the school operates perfectly.  Watching Joanna’s ability to multi-task is amazing to watch and makes her a vital part of the Pacific team.

Our Director of Studies ensures that our students get to experience the highest level of teaching by the best teachers, using the most current teaching materials available. With a love of getting up in front of a class to teach, or an insatiable need to think "outside the box" to make learning an informative and enjoyable experience for everyone, Vickie’s enthusiasm, and determination to make a difference are what drives her to make Pacific English Study stand out from the rest.

Jessie is part of our amazing Student Services team, she is a resourceful and adventurous Aussie from Brisbane. Jessie loves travelling and has a passion for skydiving, so feel free to talk to her for some adventurous recommendations on the Gold Coast. She is always quick on her feet and can overcome any obstacle thrown her way. Jessie is a valuable asset to our team and provides excellent support to our students throughout their course. When she's not at work, Jessie also loves to relax on the beach. She is very determined and always ready with a witty remark to brighten up your day.

Aya’s wealth of knowledge of all things to do with student visa requirements, COE applications, and course costs is endless. She is constantly in close contact with students, and agents, to make sure that every student lives their Australian dream. What’s more, her personal connection to Japan puts her in a perfect position to be our advocate for all our Japanese students. No one can ignore Aya’s vibrant and cheerful laugh and her willingness to go above and beyond in all aspects. We are so fortunate to have her as an integral part of our team.

Originally from Spain, Monica has a degree in Advertising and Public Relations, with a specialisation in Marketing from her studies in Australia. She plays a key role in organising engaging activities that enrich the student experience, along with driving specific marketing strategies tailored to our international community. With a passion for fostering cross-cultural connections, Monica excels at building strong partnerships with students and agents alike. She speaks English, Spanish and Italian and brings a multicultural perspective that enhances communication and understanding.

Harumi works in Student Services at Pacific English Study where she utilizes her fluency in Japanese, Portuguese, and English to assist students. Having been a former student at the school herself, she empathetically understands the challenges and experiences of students in Australia, allowing her to offer personalized support to each individual. Harumi is passionate about travelling, camping, and spending leisurely days at the beach, appreciating the beauty of nature. She aims to create a welcoming atmosphere where students feel comfortable discussing school-related matters or seeking advice on various aspects of life.

Nikki, originally from the Philippines, is part of our Student Support team, dedicated to helping students thrive academically, emotionally, and socially. Though she may be small in stature, her impact is huge! Having been an international student herself, Nikki knows exactly what you’re going through. Whether it's academic advice, cultural tips, or just a friendly chat, she’s here to guide you every step of the way. With her big heart and practical support, Nikki ensures students have the tools to overcome challenges and make the most of their time in Australia.

Originally from Chile, Pamela left home to see the world, living and working across New Zealand, Germany, Denmark, Italy, and Australia. Having been the new person in a country more than once, she truly understands what it feels like to start fresh somewhere unfamiliar.
Fluent in English and Spanish and currently learning Portuguese, Pamela brings warmth and adaptability to everything she does. With over 10 years in customer service and a creative side expressed through photography, design, and DJing, she connects with people from all walks of life.